FAQ’s

We provide competitive pricing across all models. Wire transfers help avoid card processing fees, ensuring you receive the best possible value. Inquire directly for tailored pricing on Rolex, Patek Philippe, Audemars Piguet, and more.

Yes, select models welcome offers. Use the “Ask a Question” option or contact us directly. Our specialists will respond promptly with market-aligned proposals.

Lux-watch accepts payments exclusively via bank transfer or cryptocurrency. These methods ensure secure, efficient transactions and allow us to provide the most competitive pricing to our clients worldwide.

Order confirmations are sent within 12–48 hours after payment verification. Our team will contact you once your order is processed.

Orders may be cancelled due to payment issues. Our team will reach out to resolve the matter or suggest alternative options.

Absolutely. Every timepiece undergoes rigorous authentication by our in-house experts. If any watch is found to be non-authentic, we guarantee an immediate full refund.

Yes. All pre-owned watches are inspected and serviced by certified watchmakers to ensure optimal performance.

Most watches include original boxes and papers unless otherwise noted. Each listing clearly specifies what is included, with detailed photos.

Yes, unless stated otherwise. Full original links are included with bracelet models.

Yes, photos represent the exact watch offered. Specific images or live video viewings can be arranged upon request.

Yes. Every watch retains its original serial number for authenticity and traceability. We never sell watches without them.

Our experts perform multi-step verification, including disassembly when necessary, to confirm genuineness before listing.

All purchases include a 2-year Lux-watch Global Warranty, covering manufacturer defects.

Lux-watch operates exclusively online, serving clients worldwide. Our digital-first approach ensures convenience and competitive pricing.

We offer 7-day exchanges with a 5% restocking fee. Contact us via email, phone, or form to request a Return Authorization (RMA). Watches must be securely repacked per our instructions.

Our support team is available 24/7 via email, phone, or contact form. Prompt responses are guaranteed.

As an independent retailer, Lux-watch sources directly from trusted wholesalers, trade shows, and private collections. This allows us to deliver wholesale-to-retail value without authorized dealer restrictions.

Authorized dealers are brand-partnered retailers bound by pricing limits. Lux-watch operates independently, offering flexibility and better value.

We curate our inventory from trusted wholesalers, trade shows, authorized channels, and private collections. Every watch is authenticated before being offered for sale.